Privacy policy

This policy explains what personal information CCTS (CC Technical Solutions) collects, why, and what your rights are under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Chris Close, trading as CC Technical Solutions ("CCTS", "we", "us"), is the data controller for the personal information described in this policy.

• Data controller: Chris Close
• Trading name: CC Technical Solutions
• Contact address: 171 Crompton Way, Lowton, WA3 1FW
• Email: contact@ccts.uk
• Phone: 07380 712861

What information we collect

• Enquiries. When you use the contact form, call or email us, we collect the details you give us: your name, phone number, email address, town or postcode, and anything you tell us in your message.
• Customers. If you go ahead with work, we also keep the address of the job, details of the work carried out, and quote, invoice and payment records.
• Reviews. If you leave a review on our website, we collect your name, your rating and what you write, and your email address if you choose to give it.
• Website visits. Our website host automatically processes technical information such as your IP address in order to deliver the site and keep it secure.

How we use it, and our lawful basis

• To reply to your enquiry and provide a quote. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
• To carry out work for you and honour our workmanship guarantee. Lawful basis: performance of a contract.
• To publish reviews. Once approved, your name, rating and review are shown publicly on our website. Your email address is never shown. Lawful basis: our legitimate interest in showing what customers think of our work. You can ask us to remove your review at any time.
• To keep business and tax records. Lawful basis: legal obligation.
• To keep the website secure and working. Lawful basis: legitimate interests.

We do not use your information for marketing, and we never sell it.

Who we share it with

We only share personal information with service providers that help us run the business:

• Netlify, Inc. hosts this website and receives contact form submissions on our behalf.
• Supabase, Inc. provides the secure database where we keep enquiries, reviews and customer, quote and invoice records.
• Resend (Plus Five Five, Inc.) delivers the emails we send you, such as replies, quotes and invoices, and receives your replies to them.
• Apple (iCloud Mail) provides our business mailbox.

We may also share information where the law requires us to.

Transfers outside the UK

These providers are based in the United States, so your information may be processed outside the UK. Where this happens, we rely on safeguards recognised under UK data protection law, set out in each provider's data processing terms.

How long we keep it

• Enquiries that do not lead to work: 12 months.
• Reviews: for as long as they are shown on our website, or until you ask us to remove yours.
• Customer, job and financial records: 6 years, in line with the tax record-keeping rules for businesses.

Cookies

This website does not use advertising or analytics cookies, and does not track you across other websites. If that changes, we will update this policy and ask for your consent where the law requires it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information in certain circumstances;
• object to our use of your information where we rely on legitimate interests;
• ask us to transfer information you gave us to you or another organisation in certain circumstances.

To use any of these rights, email contact@ccts.uk. There is no charge, and we will respond within one month.

How to complain

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.